Privacy Policy
Clever Home Care (“Clever Home Care,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, contact us, request information, inquire about our home care services, or otherwise interact with us.
By using our website or submitting information to us, you acknowledge the practices described in this Privacy Policy.
Information We Collect
We may collect personal information that you voluntarily provide to us, including your name, email address, telephone number, contact preferences, information submitted through contact or service inquiry forms, and any other information you choose to provide when communicating with us.
When you inquire about care for yourself or another person, you may also voluntarily provide information about care needs, scheduling preferences, requested services, or other details necessary for us to understand your inquiry.
Please avoid submitting unnecessary sensitive medical or health information through general website contact forms.
We may also automatically collect certain technical information when you use our website, such as IP address, browser type, device information, pages visited, referring website, approximate location based on IP address, and website usage information through cookies or similar technologies.
How We Use Information
We may use information collected through our website to:
- Respond to questions, inquiries, and requests for information.
- Evaluate and respond to requests for home care services.
- Communicate with clients, prospective clients, and family members.
- Schedule consultations, assessments, or service-related communications.
- Provide and improve our services and website.
- Maintain appropriate administrative and business records.
- Protect the security and integrity of our website and business.
- Comply with applicable laws, regulations, and legal obligations.
- Send service-related communications and, where permitted, promotional communications.
We do not sell personal information to third parties for their independent marketing purposes.
Our Services and Health-Related Information
Clever Home Care provides personalized in-home support services. Our website currently describes services including Personal Care Assistance, Companionship and Household Support, Respite Care for Families, Medication Reminders, Activities of Daily Living Assistance, and Flexible and Extended-Hour Care.
Information submitted through the website does not establish a medical diagnosis, treatment plan, or emergency medical relationship.
Where health-related information is collected in connection with actual services, we handle such information in accordance with applicable privacy and confidentiality requirements.
Our Medication Reminders service is intended to support clients in following their already-established medication schedules.
Unless specifically authorized and permitted under applicable law and the client's service arrangement, caregivers do not prescribe medication, diagnose medical conditions, independently change dosages, or make decisions regarding a client's medication regimen.
Questions about prescriptions, dosage, interactions, side effects, or medical treatment should be directed to an appropriately licensed healthcare professional.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to support website functionality, understand website usage, remember preferences, improve performance, and maintain security.
Third-party website or analytics providers may also use cookies according to their own privacy policies.
You may control certain cookies through your browser settings. Disabling cookies may affect some website functionality.
How We Share Information
We may share information only when reasonably necessary with service providers that help us operate our website or business, professionals assisting with legal or regulatory obligations, or government authorities when disclosure is required by law.
We may also disclose information when reasonably necessary to protect our rights, safety, property, clients, caregivers, or others.
Our service providers are expected to use information only for the purposes for which it was provided and subject to applicable contractual and legal requirements.
Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, electronic communication, or internet-based storage system can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security of information transmitted electronically.
Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, provide services, maintain business records, resolve disputes, enforce agreements, and satisfy applicable legal or regulatory requirements.
Third-Party Links
Our website may contain links to websites or services operated by third parties. Clever Home Care is not responsible for the privacy, security, content, or practices of third-party websites.
We encourage users to review the privacy policies of any third-party services they access.
Children’s Privacy
Our website is not directed toward children under 13, and we do not knowingly collect personal information directly from children under 13 through the website without appropriate authorization.
If you believe a child has provided personal information to us improperly, please contact us.
Your Privacy Rights
Depending on applicable law, you may have rights concerning your personal information, including requesting access to or correction of certain information, requesting deletion where legally permitted, or opting out of certain marketing communications.
To make a privacy-related request, please contact us using the information below. We may need to verify your identity before completing certain requests.
Policy Updates
We may update this Privacy Policy periodically to reflect changes to our services, website practices, technologies, or legal requirements.
When changes are made, the updated version will be posted on this website with a revised effective date.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact:
Clever Home Care
Serving Chicagoland Area & Neighboring Suburbs
Phone: (224) 294-8794
Email: care@cleverhomehealth.com